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About Nassif Assurances
At Nassif Assurances sarl, our International service provides both international medical insurance and travel insurance, especially for our expatriate communities spread around the world, with the world’s top leaders in this field: Bupa Global, International Health Insurance (IHI-Bupa), Cigna, Allianz Care and Now Health Insurance.
Since 2004, Nassif Assurances sarl has been servicing members around the globe, providing the best medical cover available meeting the needs of so many expats. Our service is unique and efficient, and has won us several awards with one of the best international medical insurance providers in the world: Bupa Global.
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Frequently Asked Questions
We have been doing this for more than 2 decades. We helped a lot of people and we answered so many questions.We have created the below FAQ to save you time. If you still can’t find what you need, please contact us.
Where am I covered?
In general, you may choose to be covered either Worldwide or Worldwide excluding USA.
Some companies offer a smaller area of coverage that includes GCC, Arab countries. Middle East, Indian subcontinent, South East Asia countries and Africa, or just Lebanon on its own. You may even find cover limited to Africa only.
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Whom should I contact in case of emergency?
You may contact us on our 24/7 hotline +96171729213 or +9613150515 for any treatment needed.
We recommend that you contact us first so we make sure we collect all needed information to ensure a smooth pre-authorization in a timely manner and avoid delays.
Alternatively, you may also contact the number on the back of your membership card to reach the customer service team of the company you are insured with.
How do I claim my bills?
You may claim them online or through an application, depending on which company you have chosen. The process is straightforward and easy. You will need to have the receipt, the treatment information (symptoms and their onset date, diagnosis and treatment obtained). In complex cases, more info may be required.
Alternatively, you may send us your documents and we submit them for you.
Are pre-existing conditions covered?
Pre-existing conditions may be accepted in some cases. In group memberships (SME or corporate) there may be options to cover all pre-existing conditions. On the individual level, there may be a surplus to accept an ongoing medical condition (or not). Moreover, if a member has been fully cured from a pre-existing medical condition for a certain period of time (decided by the insurance company), with no recurrent symptoms, treatments or checks needed, then the company may accept to cover this condition.
The company always has the right to place exclusions on pre-existing conditions at the start date of a policy
What is a deductible?
A deductible is an amount (ex: $1,000) a member pays towards any covered medical expense, before the insurance company pays for this treatment.
To simplify in an example: Treatment cost $2,500. Member will be requested to pay $1,000 and the rest ($1,500) will be covered by the company.
The deductible is always annual, meaning implemented once per year per member and not per treatment.